Overview

What is UBARMS?

OEM Product by Ingroinfo Infra Pvt Ltd

UBARMS (Utility Billing, Accounting & Revenue Management System) is a complete cloud-based enterprise software application that automates data collection, billing, work processes, and analysis for water, gas, and oil utilities.

With advanced customer CRM software, secure ERP-grade architecture, and mobile-enabled operations, UBARMS helps utilities reduce losses, streamline operations, and maximize revenue. The system captures meter readings, processes data, produces bills, records cash collection, and provides visibility into operations through MIS reports, alerts, dashboards, and analytics.

UBARMS integrates with SCADA, GIS, Smart Pipe 360, and Maintenance Management (MM) systems — and supports AMR, AMI, OCR, and manual meter reading through mobile devices, even in offline mode.

Our Versions

Choose the Right UBARMS for Your Organisation

UBARMS ERP

Large Organisation · 20,000+ Consumers

Integrated end-to-end custom ERP for large utility organisations — meter to cash complete solution.

Customer Information System, Billing, Accounting & Revenue Management
Meter Data Management (MDM) & CRM
Online Cash Counter & Consumer Web Portal
Spot billing — door-to-door, automatic & remote meter reading
MIS reports, alerts & interactive dashboards
Integrated with SCADA, GIS, Smart Pipe 360 & Maintenance Management
Deployed on public or private cloud — per-client configuration
Fingerprint login & biometric authorization

UBARMS Lite

Small Organisation · Below 20,000 Consumers

Integrated end-to-end solution built for small utility organisations — all essential modules, right-sized.

Customer Information System, Billing, Accounting & Revenue Management
Meter Data Management (MDM) & CRM
Online Cash Counter & Consumer Web Portal
Spot billing — door-to-door meter reading & spot collection
Built with application setup features for specific business requirements
Deployed on public or private cloud
Designed for meter-to-cash process for smaller utility operators
Scalable — grow from Lite to ERP as your consumer base expands

UBARMS Features

Deep-Dive Features Built for Every Utility Operation

Explore each UBARMS module in detail — every feature is engineered to streamline billing, collections, and field operations across water and electricity utilities.

Unified Utility Dashboard

UBARMS Dashboard consolidates key performance indicators (KPIs) and operational data from across your utility into a single visual interface. It provides a real-time centralized view of billing, collections, consumption trends, and alerts — enabling management to make informed decisions quickly and improve day-to-day operational efficiency.

✓ Consolidates KPIs and operational data from multiple utility sources into one view
✓ Displays real-time data alongside historical consumption and billing trends
✓ Integrates geographic maps for location-based operational visibility
✓ Delivers alerts and notifications for timely action on critical events
✓ Supports better customer service through quick access to account and usage data
✓ Enables well-informed decision-making for utility managers and administrators

Detailed Consumer Profiling & Indexing

UBARMS Consumer Profiling allows utilities to maintain comprehensive, indexed records for every consumer. From contact details to full consumption history, each profile is structured for easy retrieval and analysis. This empowers utilities to understand usage patterns, segment customers, and deliver more targeted, efficient service across water and electricity operations.

✓ Create and manage detailed consumer records with indexing and labeling
✓ Preserve complete consumption history for each consumer account
✓ Segment and categorize consumers for differential pricing and tariff management
✓ Store changes in customer data including tariff and ledger updates
✓ Supports consumer point mapping with GIS for location-linked profiles
✓ Enables utilities to customize services based on individual consumer behavior

Automated Billing & Revenue Management

UBARMS handles end-to-end billing for utilities operating under manual, AMR, or AMI metering environments. Bills are generated automatically at the end of each cycle or manually via the mobile billing app when offline. The system supports both prepaid and postpaid billing, completing the meter-to-cash process efficiently.

✓ Automatic bill generation at end of billing cycle for AMR and AMI setups
✓ Mobile billing app for offline bill generation with server sync capability
✓ Supports both prepaid and postpaid billing models
✓ Handles new connection billing, tariff changes, and khata modifications
✓ Integrates with meter data management for accurate consumption-based billing
✓ SMS and email alerts sent to consumers for bill due dates and payments

Streamlined New Connection Management

UBARMS automates the entire new connection workflow — from consumer application submission to installation closure. Applications for new connections or modifications such as load expansion or reduction are tracked across channels. Consumer data, including GIS information, is captured and stored in compliance with regulatory requirements, with built-in identity and access controls throughout.

✓ Automatically receives and tracks consumer applications across multiple channels
✓ Manages modifications including load expansion, reduction, and service changes
✓ Closes applications post-installation and collects all consumer information
✓ Captures GIS location data for every new connection in compliance with regulations
✓ Role-based biometric authentication controls access to the approval workflow
✓ All events are logged for security and audit trail purposes
✓ Data is encrypted during transmission for secure processing

Comprehensive Meter Data Management

UBARMS Meter Management gathers, stores, and oversees data from various meter types across your utility network. It supports multiple reading methods and integrates with MDAS for AMI systems. Data integrity checks ensure accuracy, and the billing module automatically retrieves meter data from MDMS for end-of-cycle bill processing.

✓ Collects and stores meter data including units, voltage, current, KWH, and maximum demand
✓ Records and tracks tamper events for each meter in the system
✓ Supports manual, optical, drive-by, AMR, and AMI meter reading methods
✓ Connects with MDAS to automatically retrieve meter data in AMI setups
✓ Billing module pulls data directly from MDMS for automatic bill processing
✓ Performs data integrity checks and audits to maintain accuracy and reliability

Automated Disconnection & Reconnection Control

UBARMS enables utilities to manage non-paying consumers through manual, remote, or automatic disconnection and reconnection — aligned with company collection policies. For AMI setups, the process is fully automated. In non-AMI environments, disconnect status is updated manually within the software, with alerts sent to the utility and CRM updated accordingly.

✓ Supports manual, remote, and automatic disconnection of non-paying consumers
✓ Fully automated disconnection and reconnection for AMI-enabled meters
✓ Manual disconnect status update available for non-AMI and manual meter reading setups
✓ Triggers alerts to utility teams when disconnection or reconnection actions are taken
✓ Automatically updates the CRM system based on collection module inputs
✓ Enforces company-defined collection policies for consistent revenue recovery

GIS-Integrated Asset & Consumer Mapping

The UBARMS GIS Module integrates geographic information with operational utility data, providing spatial visibility across the network. It maintains location data for all meters and critical assets, and enables location-based reporting. Utility staff can view non-paying consumers directly on Google Maps, supporting faster field action and improved collections.

✓ Maintains accurate location data for all meters and critical network assets
✓ Integrates geographic and operational data for unified spatial visibility
✓ View non-paying consumers plotted on Google Maps for targeted field visits
✓ Supports consumer point mapping with current month meter image display
✓ Enables location-based reports for administrative and operational decision-making
✓ Fully integrated with UBARMS billing, collections, and asset management modules

Multi-Channel Payment Collection System

UBARMS Collection module supports web-based and mobile-enabled payment collection across multiple channels. It reconciles collections against billing demand, completing the full metering-to-cash cycle. Whether through digital payments, mobile cash counters, or kiosk collection at utility offices, the module ensures every payment is captured and accounted for accurately.

✓ Supports digital/online payments, mobile cash counters, and kiosk collections
✓ Reconciles all collections against billing demand for accurate revenue tracking
✓ Spot collection via mobile devices, operational both online and offline
✓ Completes the end-to-end metering, billing, and collection revenue cycle
✓ Payment receipts printed via Bluetooth printer attached to mobile devices
✓ Makes the entire collections cycle faster and more productive for utility staff

Data-Driven MIS & Analytics Reporting

UBARMS MIS provides utilities with the ability to generate over 100 standard reports and unlimited custom reports. Data can be sliced and diced for demand tracking, collections, arrears, and operational decision-making. Reports follow the administrative hierarchy of the utility and are complemented by SMS and email alerts for critical notifications.

✓ Generate reports aligned with the utility's administrative hierarchy
✓ Over 100 standard reports covering billing, collections, consumption, and arrears
✓ Supports custom pivot grid reports configurable directly from the front end
✓ Visual charts and dashboards support top management decision-making
✓ SMS and email alerts for bill due dates, payments, and operational events
✓ Comprehensive analytics for demand tracking, loss identification, and forecasting

Utility Asset Tracking & Management

UBARMS Asset Management helps utilities track and manage both fixed and moveable assets across their infrastructure. Assets can be tagged to specific entities or owners and reorganized according to the administrative or network hierarchy. This structured approach enables utilities to maximize operational efficiency, reduce costs, and maintain better control of critical infrastructure.

✓ Tag fixed and moveable assets to entities, owners, or network nodes
✓ Reorganize assets as per the utility's administrative or network hierarchy
✓ Maintain a centralized asset register linked to operational and billing data
✓ Supports efficient tracking of meters, field equipment, and infrastructure components
✓ Helps utilities reduce costs by improving visibility into asset utilization
✓ Integrated with UBARMS modules for complete operational context per asset

Real-Time Energy Audit & Loss Detection

The UBARMS Audit & Accounting module is designed for AMI and smart metering environments. It reads real-time upstream meter data from feeders and distribution transformers and correlates it with downstream consumer readings to detect leakages and discrepancies. This helps utilities identify AT&C (Aggregate Technical & Commercial) losses and take corrective action.

✓ Reads real-time upstream meter data from feeders and distribution transformers
✓ Correlates upstream and downstream readings to detect energy or water leakages
✓ Supports AT&C loss reduction by identifying discrepancies in the distribution network
✓ Integrates with MDAS and MDMS for accurate real-time data ingestion
✓ All database modifications are logged for a complete audit trail
✓ Supports system integration with external IT systems via APIs and web services

Advanced Features

Enterprise-Grade Capabilities

UBARMS is built with enterprise-grade security, integration, and operational resilience — meeting the demands of large government and utility deployments.

Authorization & Control

Least-privilege principle — users access only functions they are authorized for. Role-based permissions with biometric approval workflows at multiple levels.

Secure Access Controls

Enterprise security best practices — password strength, aging, history, and reuse prevention. Mechanisms for controlling user access to OS environment and applications.

Network Security

Firewall and WAF provisions. SSL-based VPN with 256-bit encryption. Host-based firewalls configurable as additional security layer. All data packets validated before reaching the application.

System Integration

SOA-based architecture integrating with external IT systems — Billing, MDMS, SCADA, GIS, and Maintenance Management — through APIs and Web Services.

Backup & Monitoring

Site 24/7 monitoring for uptime and resource utilization. Transactional backups every 15 minutes. Differential backups Mon–Fri. Absolute backup on Saturday. Differential and absolute modes.

System Redundancy

Server and SAN redundancy built in. Servers located in secured data centres with no external access. Full audit trail — all data modifications logged in the database.

Services

Smart Metering & Utility Services

IngrOInfo offers a full range of turnkey meter-related and utility management services — for government, public sector, and private utility operators.

Smart Metering & Revenue Management

Billing, collections & total revenue management with BI/Analytics/MIS
Real-time energy audit and leakage identification
Field metering & billing services
AMI & smart metering: IoT modules, integrated smart meters, MDAS, MDMS

Utility Applications

ERP for water, gas & oil utilities
Mobile/web apps and portals for energy management and bill payments
Smart pricing, tariff management, and outage management applications
Energy management and sub-metering for industrial/commercial consumers

Smart Grid Solutions

RF/GPRS/Wi-Fi communication modules between meters/IoT devices and head-end software
Distribution Management — technical loss reduction at DTCs using IoT and AMI
Smart grid/smart city applications using IoT devices, sensors, and software

Meter Reading & Spot Billing

AMR / AMI / OCR & Manual Billing

In AMR/AMI deployments, meter data is automatically and remotely collected at pre-defined intervals. For OCR and manual reading, mobile devices can collect readings via optical port or drive-by metering — even in offline mode — with automatic sync upon connectivity.

IngrOInfo offers a full range of turnkey meter-related services for government and public or private sector undertakings providing water, or gas and oil distribution services.

Key Features of Spot Billing System

Online/offline door-to-door meter reading and spot bill issue & collection
Meter readings using OCR & manual technology on mobile devices
Capture meter reading (including meter photo) with geo-location data
Send readings to UBARMS and fetch consumer account information
Upload data to server — house walk sequence, new customers, reading day, payments
Payment collection (cash/cheque/DD) with receipt printing on Bluetooth printer
Daily route and walk sequence with start-route functionality
Validate readings and mark implausible entries automatically
Send SMS notifications to consumers on billing and collection events
Device authentication through MAC ID for security
Admin section for managing meter reader daily activity

Benefits

What UBARMS Delivers

An integrated suite of modules and interfaces offering wide-ranging utility billing and customer information functionality — built to grow with your organisation.

Ability to Grow

Scalable architecture that expands as your consumer base and operational complexity grows.

Operational Efficiency

Increase operational efficiencies by automating billing, collection, and reporting workflows.

Streamlined Operations

Eliminate manual processes and streamline operational tasks across meter reading, billing, and cash management.

New Customer Services

Offer consumers new self-service capabilities — online portals, mobile payments, and grievance redressal.

Cost Effectiveness

Reduce infrastructure costs and operational overhead with cloud deployment and automated workflows.

Revenue Protection

Reduce AT&C losses through real-time audit, leakage detection, and accurate billing across all consumers.

FAQ

Frequently Asked Questions

UBARMS (Utility Billing, Accounting & Revenue Management System) is a cloud-based enterprise software for utility billing and revenue management. It supports water, gas, and oil service providers — automating the full meter-to-cash cycle.

UBARMS ERP is built for large organisations with 20,000 or more consumers, offering the full integrated module suite including MDM, CRM, SCADA integration, GIS, and advanced MIS. UBARMS Lite is designed for smaller organisations with below 20,000 consumers — with all essential billing and revenue management modules, right-sized for smaller utility operators.

Yes. UBARMS supports AMR, AMI, OCR, manual, optical port, and drive-by metering — including mobile-based offline reading with automatic sync to the server. In AMI deployments, UBARMS connects with MDAS to automatically obtain meter data without manual intervention.

Yes. UBARMS integrates with SCADA, GIS, Smart Pipe 360, and Maintenance Management (MM) systems. It uses a SOA-based architecture and connects with external IT systems through APIs and Web Services.

Yes. UBARMS is a complete cloud-based enterprise solution that can be deployed on either public or private cloud, based on client requirements. Each client gets a software instance configured to their specific business requirements.

UBARMS provides over 100 standard reports covering usage trends, financial data, consumer information, and system data — with charting and data export functionality. In addition, unlimited custom reports can be created and embedded in the application menu based on user-defined access parameters.

Request a Demo

Talk to our team to see UBARMS in action and get a solution tailored to your utility's size and requirements.

Karunakar K, Managing Director

+91 96119 22977

[email protected]

#151, 10th Cross, Sector C, Amruthnagar, Bengaluru – 560092

Request a Demo →

UBARMS — Meter to CashComplete Solution