Common questions from utility managers and IT teams evaluating Arm Mobile Solutions.
Do the Arm apps work without an internet connection? +
Yes. All five Arm apps — iBills, iCash, iPortal, iSurvey, and iCom — support a fully
offline mode. Consumer data and transactions are stored locally on the device when GPRS connectivity is
unavailable and automatically sync to the server once connectivity is restored. This ensures uninterrupted
field operations even in remote or low-connectivity areas.
Which Android devices and OS versions are supported? +
Arm apps are built for Android smartphones and tablets. iSurvey specifically supports
devices with built-in GPS and GSM/GPRS modules. For detailed hardware compatibility and minimum OS version
requirements, please contact our team for a technical specification sheet tailored to your deployment
environment.
Can iSurvey be customized for different survey types? +
Absolutely. iSurvey is a multipurpose field survey tool with fully customizable data
collection forms. It can be configured for water connection surveys, electricity connection surveys, or any
other utility or infrastructure survey requirement. The domain and form fields are adapted to your specific
needs during the implementation phase.
How does iBills prevent false meter reading claims? +
iBills includes a meter image capture feature that photographs the meter at the exact time
of reading. This image is recorded as proof of the meter reading, creating an irrefutable audit trail that
eliminates false-reading disputes between consumers and the utility provider.
Does iCash support receipt printing in the field? +
Yes. iCash integrates with Bluetooth and wireless portable printers to issue paper-printed
cash collection receipts at the consumer premises immediately after payment collection. This gives consumers
instant proof of payment and reduces back-office reconciliation queries.
How does Arm integrate with our existing billing system? +
Arm Mobile Solutions is built on a client-server architecture and is designed to integrate
with IngrOInfo's UBARMS utility billing and ERP platform as well as third-party CIS and SCADA systems. Our
implementation team works with your IT team to configure the communication server and database integration
to your existing infrastructure.
What consumer self-service actions does iPortal support? +
iPortal gives consumers access to their full CIS information, financial and usage history,
current bill payment, account management, mailing address updates, auto-pay sign-up, preferred bill delivery
method selection, complaint submission, new service requests, service call requests, and direct customer
service connectivity — all from their mobile phone.
How long does it take to deploy Arm for a utility? +
Deployment timelines depend on the scope of modules required, the size of your consumer
base, and the complexity of integration with your existing systems. Contact our team for a scoping
discussion and we will provide a project timeline and implementation plan specific to your organization's
requirements.
